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Limited warranty policy
At Dibea, quality is the foundation of everything we do. We provide a limited warranty for Dibea branded products for a worry-free experience. Subject to the conditions and exclusions below, this warranty is provided to the original purchaser, is not transferable, and is valid only for Dibea branded products.
- New products are guaranteed to be free from defects in materials and workmanship under normal use for one year from the date of purchase. Please keep your proof of purchase (invoice or order number) and a valid warranty certificate; repairs or replacements require proof of purchase.
- Within the warranty period we will, at our option, repair or replace defective products free of charge. Please contact the Dibea Service Team for details.
- If the product has a manufacturing defect, you may choose repair or replacement free of charge. For faster handling, contact Dibea Official Service for verification. Without valid proof of purchase we may not be able to process your request.
- Repairs, replacements or other services do not extend the original warranty period.
- This Limited Warranty is provided by Suzhou Dibea Electrical Technology Co., Ltd. It gives you specific legal rights, and you may also have other rights, which vary by country or region. Additional terms may apply in certain countries or regions.
Exclusions and limitations
- Defects arising from use other than normal household or personal use are not covered under this Limited Warranty.
- Consumables — including but not limited to filters, dust bags, mops — brackets, cosmetic items and outer packaging are not covered unless there is a defect in materials or workmanship.
- Normal wear and tear, and damage caused by accidents, misuse, neglect, improper storage, water damage, or use outside the conditions in the Product Manual, are not covered.
- Damage caused by unauthorised modifications or repairs is not covered.
- If the product serial number or security label has been altered, removed or made illegible, this Limited Warranty is void.
- Damage, malfunction or poor performance from non-original parts or accessories is not covered.
- Damage, malfunction or poor performance from circumstances beyond the manufacturer's control — natural disasters, fire, flood, extreme weather, power outages or other external factors — is not covered.
- Loss or damage caused by theft, loss or third parties is not covered.
Tips
- Before first use, read all instructions in your User Manual or Operation Guide and keep it for later; incorrect use may damage the product or stop it working properly.
- Follow the safety instructions and warnings for cleaning and care.
- If a problem occurs, first consult your user manual, then contact the Dibea Service Team for support.
- For repair or replacement requests, please provide your proof of purchase and product details.
- For anything else, contact our customer support team and we will be happy to help.
FAQs
1.How can I use the product safely?
Read the user manual before first use and keep it. Use only the charger, battery and accessories that came with the product. Do not use it on wet surfaces or in water (except the wet mode of a wet and dry model), and do not vacuum hot ash, flammable liquids or sharp objects. Never open, modify or puncture the battery, keep the product away from heat, and keep it out of children's reach. Store it somewhere cool and dry.
2.How often should I clean the product?
Empty the dust bin after each use, or whenever it is full: a full bin lowers suction. Clean the filter and the brush roll about once a month, or sooner if you vacuum a lot of pet hair or fine dust. Let a washed filter dry fully before you fit it back. Replace filters and brushes when they are worn. The exact intervals for your model are in its manual.
3.Why has the product stopped working, or is not working normally?
First check that the battery is charged and that the dust bin, filter and brush are fitted properly. A blocked brush, filter or tube makes the product slow down or stop to protect the motor: switch it off, clear the blockage, and let it cool if it feels hot. If it still does not work, contact us with your proof of purchase and we will help under the Limited warranty.
4.How do I use it as a vacuum cleaner?
Fit the extension tube and the floor brush, or the nozzle you need, until they click. Press the power button, choose the suction mode that suits the surface, and clean in slow, overlapping passes. For handheld use, take off the tube and use the nozzle you need. Empty the dust bin when you finish. Your manual shows the steps for your model.
5.Why won't the product charge, or the red indicator on the charger doesn't light?
Check that the socket is switched on and the plug and charging connector are fully seated, clean and dry. Try another socket. If the battery is very hot or very cold, let it reach room temperature before charging. If the indicator still does not light with working power, the charger or battery may be faulty: please contact us with your proof of purchase.
6.How do I clean the dust bin sensor?
Switch the product off and empty the dust bin. Wipe the sensor window gently with a clean, dry, soft cloth or a dry cotton swab. Do not use water, chemicals or sharp objects, which can damage it. Refit the bin fully and switch the product on again. If it still reports a full bin when it is empty, contact us.
Customer care
Support hours 9:00–17:00, Monday to Sunday. We respond within 48 business hours.