Shipping & delivery

Where we deliver

We deliver to addresses across India, to any pincode our courier partners serve. You choose or add the delivery address at checkout. If a pincode cannot be served, we tell you before you pay, or contact you straight away and cancel the order with a full refund.

Delivery charge

Delivery is free. The total you see at checkout is the total you pay: there are no separate shipping fees added later.

How long it takes

• We pack and hand over your order to the courier within 1 to 3 working days of the order being confirmed.
• Delivery usually takes 3 to 7 working days after dispatch, depending on your location. Remote areas can take longer.
• Working days are Monday to Saturday, excluding public holidays. Sales, festivals, weather and courier delays can add time.
• These are estimates, not a guaranteed date. If your order is taking noticeably longer, contact us and we will chase it.

Following your order

Every order has its own order page, with the status and dates: new, paid, packed, shipped and delivered. You can also find your orders under My account, when you are signed in. Keep the order number: we need it when you contact us.

Paying

• Pay online: UPI, cards, net banking and wallets, through Razorpay. The order is confirmed once the payment reaches us. We hold the stock for 15 minutes while you pay.
• Cash on delivery: you pay the courier when the order arrives. Cash on delivery is offered up to an order value we set, and may not be available for every order or pincode.

When your order arrives

• Please check the package at the door. If the outer box is torn, opened or visibly damaged, do not accept it, or accept it and note the damage with the courier, and contact us the same day.
• Someone must be available to receive the order. If the courier cannot reach you after repeated attempts, the order returns to us. We will contact you to arrange delivery again or cancel; a prepaid order is refunded in full as described in the Returns & refunds page.

Questions

You can reach us at contactus@dibea.in or +91 99450 93222 (Monday to Saturday, 10 AM to 6 PM IST).