Returns & refunds

Cancelling an order

• You can cancel an order yourself, from its order page or My account, until we have packed it. Cash on delivery orders can be cancelled while they are new; online orders once they are paid.
• Once an order is packed or shipped it can no longer be cancelled from the website. If you refuse delivery of a shipped order, it returns to us and is treated as a return.
• A prepaid order that is cancelled is refunded in full to the way you paid. The stock goes back on sale straight away.

If your product arrives damaged, defective or wrong

Please tell us within 7 days of delivery if the product is damaged in transit, does not work on arrival, or is not what you ordered. Write to us with your order number and clear photos or a short video of the package and the product. Keep the product, its box and all accessories until we reply.

After we have checked the report, we will arrange pickup and, at your choice, a replacement or a refund. A replacement is sent when stock is available. You do not pay for the return in these cases.

Returning a product you no longer want

Because every Dibea product is an electrical appliance, we accept returns of unused products in their original, sealed or unopened packaging, with all accessories and the invoice, if you tell us within 7 days of delivery. Used products, products with signs of use, and products without their original packaging cannot be returned unless they are faulty.

A product with a fault that appears later is covered by the Limited warranty (one year from purchase). Please see the Service page for what the warranty covers and how to claim.

How refunds are made

• Refunds go back to the way you paid: UPI, card, net banking or wallet payments return to the same account or card. For a cash on delivery order, we refund to a bank account or UPI ID you give us.
• We start the refund within 3 working days of receiving the returned product (or of cancelling a prepaid order). Your bank or payment provider then usually takes 5 to 7 working days to show it.
• We refund the price you paid for the product. Delivery is free, so there is no delivery charge to refund.

How to start a return or ask about a refund

Write to contactus@dibea.in with your order number and what happened, or call us. We are available Monday to Saturday, 10 AM to 6 PM IST. We acknowledge every request within 48 hours and aim to resolve it within one month at the most.